Terms is a family-owned business which has been serving the world of musicians and music industry since 1975. Our reputation is based on three principles:
  • Customer satisfaction: Any product may be returned within 15 days at no cost to the customer; we return every penny you paid us, plus, for shipments within North America, we will refund your return parcel post costs providing the bundle(s) remains completely tied.
  • Integrity: Our product descriptions are based on those provided by our processors.  Since we have dealt with our processors for many years now we have found them to be true and have not suffered complaints as a result. 
  • We treat the customer like a friend. We do everything for you that we would do for a friend. No one is on commission here and there are no minimum sales targets built into anybody's job description. We have found them to be in conflict with good advice. We listen. If you want us to change something or to carry another product, let us know; we may not end up doing what you want but we won't ignore your comments. We have had a lot of good advice from customers over the years and appreciate it.